To be a success in this role you’ll have well developed experience of repairs and customer services in residential buildings, including the specification of works and the diagnosis of building defects. You’ll be interacting with our residents, arranging inspections and visiting homes, so we’ll expect you to have a good understanding of their needs and the ability to communicate clearly on the phone, in writing and face to face. And as you’ll sometimes be faced with complaints and challenging situations, you’ll have a diplomatic and tactful approach to customer service.
A confident user of IT and mobile reporting, and capable of producing clear reports and management information, you’ll be skilled at managing and administering large repair and maintenance contracts, and using performance data to improve the service we deliver. It’s important that you have experience of applying the requirements of the CDM Regulations and relevant Health and Safety requirements to refurbishment activities, and in addition to a good understanding of Awaab’s Law, you should be capable of inspecting works to assess compliance with technical standards and specifying works to remedy defects.
We’ll look for a number of other skills, including the ability to identify and resolve problems, plan, organise and prioritise your work, understand budget, resource project and programme management, and collaborate with other members of your team. Methodical, accurate and with excellent attention to detail, you’ll have the self-drive and initiative to work without supervision while multi-tasking in a pressurised environment, and also be capable of interacting with a diverse range of internal and external stakeholders.
Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.
