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Job Details:

Salary range: £44,331 - £50,778 per annum. Salary negotiable depending upon experience
Work location: 155 Westbourne Terrace, Westminster. W2 6JX
Hours per week: 36
Contract type: Permanent
Closing date: 30 September 2026
Interview date: To be confirmed 

About Us:

THE EXTRAORDINARY STORY OF THE IMPOSSIBLE DREAM

Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where people use their vision and commitment to open doors for the next generations.

Nothing beats the feeling of helping someone find their passion. At Westminster City Council, our City Lions team helps young local people engage with culture, creativity and dreams. When they came across a lonely, isolated 16-year-old who called himself a failure, they knew what to do. They worked 1-2-1 to find the thing this boy really loved. YouTube, it turned out. But it’s impossible to turn that into a career, right? Wrong. A week later, he was enrolled on the British Film Institute film-making programme. It was the ultimate light-bulb moment. And it turned him into what he is today – a budding Spielberg with a world of opportunity at his feet.

Please view the extraordinary story of the Impossible Dream here.

The Role:

As a Property Surveyor with Housing Services’ Damp and Mould Team you can make your own powerful contribution to Westminster’s success. Fast-paced, high profile and playing a significant role in the comfort and wellbeing of the residents who live in the homes we look after, we’re proud to play a significant role in the development and enhancement of the council’s reputation. And when you join us, you’ll play your part as you oversee the property surveying required to manage the repair and maintenance of a portfolio of around 5,000 homes, including the structure and fabric of the buildings, internal and communal areas and estate grounds.

You’ll have a particular focus on the refurbishment of empty properties, the treatment of issues related to dampness, mould and condensation, the detection of leaks, planned preventative maintenance and the pre and post inspection of completed works. Collaborating with your colleagues across Housing Services to ensure we employ a joint approach that improves quality and increases customer satisfaction, you’ll highlight key investment needs, help to lead and develop a team of technical staff, and manage the delivery of the repairs term contract to ensure compliance with the relevant requirements.

You’ll have a wide range of additional responsibilities – these include ensuring our policy for the management of the health and safety of residents, staff and contractors is implemented and documented, and working with contractors as you lead on the management of projects and the diagnosis of building defects, with a particular focus on damp, mould and condensation problems which do not have obvious causes. Committed to making sure all repairs are carried out to the highest standards, you’ll also support the career development of your team members, take ownership of any complaints you receive from residents, and ensure that defects which could give rise to claims of disrepair are resolved.

Please refer to the Job Description for more information.

About You:

To be a success in this role you’ll have well developed experience of repairs and customer services in residential buildings, including the specification of works and the diagnosis of building defects. You’ll be interacting with our residents, arranging inspections and visiting homes, so we’ll expect you to have a good understanding of their needs and the ability to communicate clearly on the phone, in writing and face to face. And as you’ll sometimes be faced with complaints and challenging situations, you’ll have a diplomatic and tactful approach to customer service.

A confident user of IT and mobile reporting, and capable of producing clear reports and management information, you’ll be skilled at managing and administering large repair and maintenance contracts, and using performance data to improve the service we deliver. It’s important that you have experience of applying the requirements of the CDM Regulations and relevant Health and Safety requirements to refurbishment activities, and in addition to a good understanding of Awaab’s Law, you should be capable of inspecting works to assess compliance with technical standards and specifying works to remedy defects.

We’ll look for a number of other skills, including the ability to identify and resolve problems, plan, organise and prioritise your work, understand budget, resource project and programme management, and collaborate with other members of your team. Methodical, accurate and with excellent attention to detail, you’ll have the self-drive and initiative to work without supervision while multi-tasking in a pressurised environment, and also be capable of interacting with a diverse range of internal and external stakeholders.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

Shared Services Partnership

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